Edit Teams
Overview
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Teams are groupings of employees to whom supervisors can be assigned. This
For more information about Teams, see Teams Overview.
- In the inContact WFM v1 Web Portal, click ConfigurationMiscellaneousTeams.
- To change the team name, click the value for the Name field in the Team Configuration pane and type a new name.
- To change a team supervisor, click the value for the Supervisor Name field and select from the drop-down list of available supervisors.
- To add a supervisor, click Add Supervisor, then click the value in the Name field and select from the drop-down list.
- To remove a supervisor, click Remove for that supervisor.
- When your edits are complete, click either Save button.