Edit Teams

Teams are groupings of employees to whom supervisors can be assigned. This topic demonstrates how to edit teams.

For more information about Teams, see Teams Overview.

  1. In the inContact WFM v1 Web Portal, click ConfigurationMiscellaneousTeams.
  2. To change the team name, click the value for the Name field in the Team Configuration pane and type a new name.
  3. To change a team supervisor, click the value for the Supervisor Name field and select from the drop-down list of available supervisors.
  4. To add a supervisor, click Add Supervisor, then click the value in the Name field and select from the drop-down list.
  5. To remove a supervisor, click Remove for that supervisor.
  6. When your edits are complete, click either Save button.