Help Resources for Earlier Versions of NICE Uptivity

Our primary help site is designed for users of the current, generally-available version of Uptivity. If you use an earlier version, this topic will help you access the appropriate resources.

Integration guides are not tied to specific versions of the Uptivity software, and can be accessed from the main help menu (Administrators Recording Integrations) at the top of the page (Integrations). Page two of each guide states the earliest version for which the guide can be used. If necessary, ask your inContact representative about legacy integration guides for older versions.

If you use an older version of Uptivity, refer to Uptivity Release End of Life Schedule for the End of Support and End of Life dates for your version of Uptivity.

NICE Uptivity Release Notes

Customer-Facing Release Notes PDFs

18.1.2

18.1.1

18.1 17.3 17.2 17.1 16.3 16.2 16.1 Cumulative

NICE Uptivity Help

Customer-Facing Online Help 18.1.2 18.1.1 18.1 17.3 17.2 17.1 16.3 Hosted 16.2 Hosted 16.1 Hosted
16.3 Premises 16.2 Premises 16.1 Premises

Legacy Core Manuals

These PDF manuals and guides constitute the basic documentation set for NICE Uptivity for older Legacy Versions.

Version 5.5 was followed quickly by 5.51, and manuals for 5.5 may refer to that later version number.

Site Requirements 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
Customer-Facing Release Notes X X 5.5 5.4 5.3 5.2 5.1 5.0 4.5
Administration Manual 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5

User Manual

(Known as Web Player Manual prior to 5.6)

5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
QM Manual 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
Reporting Manual 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
Change Guide 5.7 5.6 5.5 5.4 X X X X X

Legacy Ancillary Product Manuals & Guides

Clarity Administration Manual 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 X
Clarity User Manual 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 X
NICE Uptivity Speech Analytics Guide 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
Legacy Desktop Analytics (Fusion) Guide 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
NICE Uptivity Survey Guide(s) 5.7 SIP 5.6 SIP 5.5 SIP 5.4 SIP 5.3 SIP 5.2 SIP 5.1 SIP 5.0 4.5
5.7 TDM X 5.5 TDM 5.4 TDM 5.3 TDM 5.2 TDM 5.1 TDM
NICE Uptivity On-Demand Guide 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5
Uptivity API Manual 5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0 4.5