Hybrid File Retention Overview

File retention actions are used only in Hybrid deployments. If you have a Premises deployment of inContact Workforce Optimization, see Premises Archiving Overview.

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In Hybrid deployments of inContact Workforce Optimization, recordings are stored in the cloud. You can manage the length of time your recordings are retained through File Retention Actions. You can choose to retain audio and video recordings for different lengths of time.

During installation, three basic File Retention Actions are set up:

  • Default — causes all files to be deleted after 365 days
  • Delete Audio — causes all audio files to be deleted after 365 days
  • Delete Video — causes all video (screen recording) files to be deleted after 365 days

You can create customized File Retention Actions to use instead of, or in addition to, these three actions. You can also change the settings of the three basic actions.

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