Create File Retention Actions

In Hybrid deployments, file retention actions determine how long recordings are stored in the cloud. This topic explains how to create file retention actions.

For more information, see Hybrid File Retention Overview.

File retention actions have no effect until they are associated with a recording schedule.

  1. In the inContact WFO Web Portal, click AdministrationSystem SettingsFile Retention Actions.
  2. Click Add.
  3. Configure the settings for the file retention action.
  4. Click Save.

See Also