Stop

Stops a script when it's no longer needed, such as after processing an event. It does not terminate a contact. The contact remains in the state it was in prior to the Stop action. The only way to release a Stop action is to trigger an event such as ONSIGNAL ONSIGNAL, ONANSWER, ONHOLD, ONDATA, or ONRELEASE. Stop is commonly used as a placeholder for branching events when the script has stopped running logic. Do not use this action if you need to terminate the script.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Comparison of Similar Actions

The following actions have similar functions, but with some key differences: 

• DiscardDiscard: Terminates an email script.
• EndEnd: Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
• End a ContactEnd a Contact: Terminates the active contact. Does not terminate the current script.
• EndTextEndText: Terminates an SMS workflow that doesn't include a Regagent action (for digital Any channel, contact, or skill associated with Digital Experience. channels only).
• EndWiEndWi: Terminates a work item with a cause code. Does not terminate the current script.
• ExitExit: Terminates a chat session and disconnects the chat contact.
• HangupHangup: Terminates a phone script.
• ReturnReturn: Terminates a subscript and returns control to the originating script.

Properties

None

Branches

None