End

Terminates a script.

There are some differences in how this action functions depending on script media type. It's important to use this action with supported media types only. See the Dependencies and Similar Actions sections for more information.

Dependencies

If you use End in a script with an unsupported media type, it may not end all processes properly or the contact. Ending background processes is a key function of terminating actions. For this reason, it's important to use the action best suited for the media type of your script:
- For inbound phone scripts, you can use End as long as the call hasn't connected. After a call connects, use the Hangup action to terminate the script.
- For outbound phone scripts, you can use End until the Placecall action executes. After the call connects, use the Hangup action to terminate the script.
- For chat scripts, use Exit to terminate the script.
- For email scripts, use Discard to terminate the script.
- For digital scripts, End only terminates the script. It doesn't terminate the contact. Digital contacts continue to exist in Digital Experience. For all other script types, End terminates both the script and the contact.
If you use End in a subscript, it terminates both the subscript and the originating script. Use the Return action if you want to terminate the subscript but for the originating script to continue.
End should be used to terminate the logic flow of an active script and invoke the OnRelease event action. For this reason, it shouldn't be used after the OnRelease event logic.

Supported Script Types


Generic	Phone	Voicemail	Work Item	SMS	Digital

Comparison of Similar Actions

Discard Discard: Terminates an email script.
End End: Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
End a Contact End a Contact: Terminates the active contact. Does not terminate the current script.
EndText EndText: Terminates an SMS workflow that doesn't include a Regagent action (for digital Any channel, contact, or skill associated with Digital Experience. channels only).
EndWi EndWi: Terminates a work item with a cause code. Does not terminate the current script.
Exit Exit: Terminates a chat session and disconnects the chat contact.
Hangup Hangup: Terminates a phone script.
ReturnReturn: Terminates a subscript and returns control to the originating script.

Do not use the Stop action action to end a script. It does not terminate the script and leaves contacts running. This has a negative impact on the CXone servers.

Input Properties

None

Result Branch Conditions

None

Script Example

This example is not a complete script. Additional scripting work is required to use this action.

This script shows a very simple example in which End is used in a phone script, but the outbound call was never placed because an error occurred. If the error had not occurred, Placecall would have been triggered, and you would have used Hangup in a different branch. Refer to Placecall to see an example of using Hangup in a phone script.

Would you like to download this script?