Insfield

Inserts a new field into a delimited string list array, separated by a pipe symbol (|).

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Comparison of Similar Actions

The Insfield action treats strings the same as the Field action, but rather than reading the string, Insfield inserts a new member into the string, for example:

  • String: one,two,three,four,five,six
  • Field To Insert: donut
  • Delimiter: ,
  • Field Index: 3
  • Result Var: newString

The resulting variable, newString, would now contain: one,two,donut,three,four,five,six. For information on removing a field, see Remfield action.

Input Properties

These properties define data that the action uses when executing.

Property

Description
String The string you want to insert, search, or parse. This property supports variable substitution. If this value is a variable, rather than the literal string value, use curly brackets {}.
FieldToInsert The string to insert.
Delimiter Determines the character used to separate individual fields. The default is the pipe (|) character.
FieldIndex The number indicating which property to extract, starting with 1. This property is looking for a number, therefore, you do not need to use curly brackets {}.
ResultVar The variable name that is created and holds returned information. For example, if the contact enters their account number as 123456, then the variable holds 123456.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.