Life Cycle Management

This page is for Cloud Storage in AWS. If you use Cloud Storage in Azure, see the Azure storage section of the Cloud Storage Services online help.

Required permissions: Life Cycle Management Edit

Life Cycle Management lets you determine what happens to files in CXone Cloud Storage Services. You can define rules that specify:

How long files stay in active storage.
Whether files are deleted or moved to long-term storage.
How long files stay in long-term storage.
Whether files are moved or copied to your personal Secure External Access (SEA) storage bucket, which is owned by NICE CXone. From there, you can move them to your own storage location. This option only appears when you choose the Active Storage action for a rule.

Each media type has its own rule. Cloud Storage can store call recordings, screen recordings, chat transcripts, and emails. You can customize the rules so that each media type is handled according to your organization's needs. For example, you could have call recordings moved to secure external access after 15 days, and chat transcripts moved to long-term storage after 30 days. You can only customize rules for media types you're licensed to store.

The Life Cycle Management page also allows you to configure your own custom storage location and a custom Key Management Service with Cloud Storage Services. These options require separate licensing.