CTI Core is the software component that provides the PBX
An acronym for Private Branch Exchange. A telephone switching device owned by a private company that serves a particular business or office. / ACD Acronym for Automatic Call Distributor - A device used to manage and distribute incoming calls to a specific group of terminals. integration and makes call recording decisions based on customer-defined recording schedules. Some integrations require a specific CTI module that is added to the CTI Core to configure integration settings.
Uptivity supports multiple CTI Cores, both on an individual recording server and within a multi-server Uptivity system. The list of cores that have been set up is visible on the CTI Cores List. Different cores may be used for different integrations, to provide for failover recording as part of continuity and recovery planning, or for implementations with different geographic sites. You can also have cores that are set up to be Buddy Cores in the event of a Primary Core failure. CTI Core topology is created during the discovery process by the Uptivity Sales Engineer.
If CTI Core settings must be changed, only open one CTI Core at a time for editing. If you open multiple cores in separate browser tabs, you may inadvertently overwrite settings for one core when saving another.
CTI Core settings in Uptivity take effect when the core is started either manually or when the host machine starts. In most cases, CTI Core must be restarted if:
- A voice board Software components that control how the system acquires the audio it records. is changed, added, or removed
- A core setting is changed (except for adding, removing, or changing schedules)
- A CTI module setting is changed or a module is added or removed
Deleting cores, components, modules, or monitors can cause the Uptivity system to stop recording. Do not delete any of these elements without permission and assistance.
CTI Monitors
A few integrations rely on CTI monitors to know which devices should be recorded. Depending on the integration, CTI monitors may be position IDs, PBX extensions, ACD DNs, ACD groups, or trunks. They are monitored by the CTI module so that the CTI Core knows when to record. In those integrations which require monitors, every device to be recorded must be included in CTI monitoring or recording will not take place.
CTI monitors must be reconfigured when channels are changed, but monitor changes do not require a restart. Monitors can be added or deleted, but not edited. CTI Core uses the Monitor Reload Frequency setting to know how often to check for new monitors.
If you are not sure whether your integration uses CTI monitors, or if you need more information, refer to the
