Archived Help Resources for NICE Uptivity
Our primary help site is designed for users of the current, generally-available version of Uptivity. If you use an earlier version, this topic will help you access the appropriate resources.
Integration information is not tied to specific versions of the Uptivity software, and can be accessed from the main help menu
If you use an older version of Uptivity, refer to Uptivity Release End of Life Schedule for the End of Support and End of Life dates for your version of Uptivity.
NICE Uptivity Release Notes
| Customer-Facing Release Notes PDFs | 20.1 | 18.1 | 17.3 | 17.2 | Cumulative |
NICE Uptivity Help
| Customer-Facing Online Help | 20.1 | 18.1.2 | 18.1.1 | 18.1 | 17.3 | 17.2 |
Legacy Release Notes PDFs
These Release Notes PDFs are for Legacy versions of Uptivity that are no longer supported by inContact.
| Customer-Facing Release Notes PDFs | 17.1 | 16.3 | 16.2 | 16.1 | X | X | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
Legacy Help and Core Manuals
These PDF manuals and guides constitute the basic documentation set for NICE Uptivity for older Legacy Versions.
Version 5.5 was followed quickly by 5.51, and manuals for 5.5 may refer to that later version number.
| Customer-Facing Online Help | 17.1 | 16.3 Hosted | 16.2 Hosted | 16.1 Hosted | X | X | X | X | X | X | X | X | X |
| 16.3 Premises | 16.2 Premises | 16.1 Premises | |||||||||||
| Site Requirements | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Administration Manual | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
|
User Manual (Known as Web Player Manual prior to 5.6) |
X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| QM Manual | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Reporting Manual | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Change Guide | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | X | X | X | X | X |
Legacy Ancillary Product Manuals & Guides
| Clarity Administration Manual | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | X |
| Clarity User Manual | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | X |
| NICE Uptivity Speech Analytics Guide | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Legacy Desktop Analytics (Fusion) Guide | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| NICE Uptivity Survey Guide(s) | X | X | X | X | 5.7 SIP | 5.6 SIP | 5.5 SIP | 5.4 SIP | 5.3 SIP | 5.2 SIP | 5.1 SIP | 5.0 | 4.5 |
| X | X | X | X | 5.7 TDM | X | 5.5 TDM | 5.4 TDM | 5.3 TDM | 5.2 TDM | 5.1 TDM | |||
| NICE Uptivity On-Demand Guide | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
| Uptivity API Manual | X | X | X | X | 5.7 | 5.6 | 5.5 | 5.4 | 5.3 | 5.2 | 5.1 | 5.0 | 4.5 |
