Customer Integration Tasks
Detailed steps for the Avaya configuration can be found in Avaya’s documentation, which is available on the Avaya website or from your Avaya vendor. You should always use the appropriate guides from Avaya to install and configure Avaya components.
Configure Audio Source
Perform any required configuration for the Avaya DMCC audio source integration. Refer to the appropriate section for customer tasks related to your audio source integration: Avaya DMCC-MR, DMCC-SO, or DMCC-SSC.
Provide POM User Account
NICE Uptivity requires a user account on the Avaya Proactive Outreach Manager to receive events. Whether an existing account is used or a new account is created specifically for this purpose, you will need to provide the username and password to your Uptivity installation team.
Provide POM Server and Port
Uptivity uses the POM server address and port to communicate with the server for metadata and call information. You will need to provide this information to the Uptivity installation team.
|
|
|
