Customer Integration Tasks

This information is provided for your reference only. You should always use the appropriate manufacturer or developer manuals and guides to install and configure Avaya components.

Verify DMCC License Availability

DMCC stations must be licensed to be used for recording audio. Each DMCC station needs either a DMCC_DMC license on the AES server OR an IP_API_A license on the Avaya CM.

  1. In your web browser, browse to the Web License Manager site for your AES server (typically http://aes-server/WebLM/, where “aes-server” is the hostname or IP Address of the AES).
  2. Log in with an administrative account.
  3. From the Licensed Products menu section, click Application Enablement.
  4. On the Licensed Features table, the Device Media and Call Control entry will list the total and used values for DMCC_DMC licenses.

The available IP_API_A license count can be accessed using GEDI. To verify IP_API_A licensing on the Avaya CM, run GEDI and enter "display system-parameters customer".

Verify the Switch Configuration in AES

If a switch connection will be used to configure the Uptivity voice board, you must confirm that the connection was created, copy the connection name exactly as it appears, and provide that name to the Uptivity installation team.

  1. Log in to the AES server with an administrative account.
  2. Navigate to Communication Manager Interface and click Switch Connection.
  3. Click Edit H.323 Gatekeeper.
  4. Enter the gatekeeper’s IP address if necessary.

Configure Softphone Stations on the AES Server

For each Uptivity recording channel, a corresponding softphone station must be created and configured on the AES server.

  1. In GEDI, enter "display station xxxx", where xxxx is the station extension.
  2. Set Type to a VoIP phone type (for example, 4610).
  3. Enter the Security Code (numerical passcode) for the extension.
  4. Set IP Softphone to Y.

The "IP_Soft" license is used to allow the actual "Avaya IP Softphone" software client to connect and register an extension. Since our DMCC stations do not use this software, we do not require any additional licenses for the integration.

Record the Extension and Security Code values and provide this information to the Uptivity installation team.

 

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