Customer Administration Tasks
Avaya Proactive Outreach Manager is used to design and deploy outbound voice, SMS, and e-mail campaigns. Once installation and configuration are completed by the NICE Uptivity installation team, some adjustments may need to be made as the customer's needs evolve.
During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. This section provides information needed to perform these integration-specific tasks.
This integration works with active VoIP (using DMCC
An API from Avaya that provides the ability to record calls directly from Avaya Communication Manager. DMCC is an acronym for Device Media Call Control.) as an audio source. If you add or reconfigure channels, you will need to follow any procedures specific to those audio sources as found in the appropriate customer guide. Contact Uptivity Support if assistance is required.
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