Legacy Desktop Analytics (Fusion) Engineering Considerations
These considerations are only for Legacy Desktop Analytics (Fusion). For additional information, search online help for keyword "site requirements". Final hardware specifications are determined by the NICE Uptivity Sales Engineering team during the sales process.
Compatible Desktop Applications
Prospective customers must test whether Fusion is compatible with their applications. To test compatibility, the Legacy Desktop Analytics (Fusion) Test Tool must be used to try to capture information from an application.
Fusion has been compatible with applications written using versions of the items listed here:
- Win32
- Microsoft Foundation Class (MFC)
- Visual Basic 6
- Windows WinForms
- Java
- FoxPro
- WPF
- Flash
Data has also been captured from within versions of:
- Terminal emulators (green screen emulators)
- Adobe Acrobat Reader
- Internet Explorer
- Firefox
Legacy Desktop Analytics (Fusion) is currently not compatible with Google Chrome and Microsoft Excel.
Microsoft Outlook is not fully supported. If message windows (that is, pop-up windows) are opened from Outlook, the Windows title number is not identified consistently. Outlook arbitrarily assigns numbers to popup windows (for example, <wnd cls="_WwB" title="Document12").
For example, a message is opened, assigned Document1, and then closed. A second message is opened and assigned Document2. If the original message is reopened, it will be assigned the title Document3. Legacy Desktop Analytics (Fusion) cannot associate different captures from the original message.
Deployment and Redundancy Guidelines
NICE Uptivity Sales Engineers consult with customers to determine the most effective deployment to meet performance, redundancy, and security needs. Guidelines to consider include:
- Fusion supports multiple scripts per installation, but only one script per blackout trigger.
- In the typical installation, all users logging into a PC will have the application(s) running with the script(s).
- Bandwidth usage depends heavily on the number of users and the amount of data written to the database.
- Network layout (such as branches or firewalls) can affect Fusion' ability to write data to the database.
Security
NICE Uptivity relies on the security and auditing measures of NICE Uptivity, the Windows server hosting the applications, and the Windows PCs on which the desktop application is installed.
These points also must be considered:
- Access to script files should be restricted to administrators. If scripts are installed on PCs, users should not have administrator permissions to the machines.
- For the Fusion client application to log events, the user must have access to the log file’s location. For details, see Uptivity Fusion Log File.
The Fusion Client installer must have administrator permissions on the agent PC, including permission to modify specific registry settings (for details, see Install and Configure the Fusion Client). However, the client itself does not require administrator permissions to run, nor are specific NICE Uptivity user permission settings required to enable Fusion.
For information on system auditing, search online help for keyword "audit log".
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