Legacy Desktop Analytics (Fusion) Overview
Legacy Desktop Analytics (Fusion) is a desktop application that detects information in other applications and then performs actions based on that information.
Possible actions include:
- Adding the information as metadata to a call recording in progress
- Starting or stopping call recording
- Triggering recording blackouts for compliance.
The actions performed by Legacy Desktop Analytics (Fusion) are controlled by one or more scripts written by the development team. These scripts are installed on and run by each agent workstation.
As an alternative to maintaining script updates on every agent PC, Fusion can optionally be deployed with a Script Server. The Script Server allows scripts to be managed in a central location. When the agent PC starts up, each script is updated, read, and compiled automatically.
|
Return to the Uptivity installation workflow |
|
