Add CTI Monitors for a CTI Module

Some integrations require a module in the CTI Core to support communication with the PBXAn acronym for Private Branch Exchange. A telephone switching device owned by a private company that serves a particular business or office. / ACDAcronym for Automatic Call Distributor - A device used to manage and distribute incoming calls to a specific group of terminals.. A few integrations rely on monitors in the CTI module to know which devices to record. This topic explains how to add CTI monitors to a CTI module. For more information, see CTI Core Overview or the document for the specific integration, listed in Recording Integrations Overview.

When adding monitors, be sure to click Save before making any other changes to the module. Making a change like deleting a monitor before saving monitors you've added clears all unsaved monitors from the page.

This task is done from the CTI Cores List.

1. Click the Edit icon for the applicable core.
2. Click the Edit icon for the applicable module in the CTI Modules list.
3. Select the Monitor Type from the drop-down list.
4. Enter the appropriate values in the Monitor Values field either singly (for example, 1234), in a comma-separated list (for example, 1234,2345,4321) or as a range using a hyphen (for example, 2300-2400).
5. If you want to, enter values in the Prefix field, the Postfix field, or both.
6. Click the Add icon.
7. Click Save.