Measures and Metrics Reports

NICE Uptivity Performance Management uses data collectors to collect and process data from your licensed NICE Uptivity components. For more information, see Data Analysis Overview.

Measure List Report

The Measure List report contains the defined measuresClosed used to group metricsClosed that are related.

To access the Measure List Report:

  1. Navigate to Performance ManagementReportsReport Library.
  2. Select the Performance Administration Report Area.
  3. Open Measures List.

Metrics List Report

The Metrics List report contains defined, published metrics. You can filter to display metrics for a selected resource, period, or tag.

To access the Metrics List Report:

  1. Navigate to Performance ManagementReportsReport Library.
  2. Select the Performance Administration Report Area.
  3. Open Metrics List.

Related Tasks

Related References