NICE Uptivity Performance Management uses data collectors to collect and process data from your licensed NICE Uptivity components, as well as contact center ACD
Acronym for Automatic Call Distributor - A device used to manage and distribute incoming calls to a specific group of terminals. systems and other telephony devices. Data collectors are available for integrating any data source, including:
- Contact center systems such as ACDs from AvayaOne of the many integrations available with Uptivity., CiscoOne of the many integrations available with Uptivity., and so forth
- PBXAn acronym for Private Branch Exchange. A telephone switching device owned by a private company that serves a particular business or office. and radio systems
- CAD, dispatch console, and protocol management systems
- Business applications including CRMAcronym for Customer Relationship Management - designed to ensure the agent has all necessary aspects of the customer's information., ERP, Helpdesk, HR, and customer-developed systems
- Workforce management systems
- Customer survey systems
