Customer Configuration Tasks

The following list provides a high-level overview of the customer configuration steps in Avaya Aura Contact Center integrations.

Refer to the appropriate guide for customer tasks related to your audio source integration: the Customer Guide to Avaya DMCC-MR Integrations, the Customer Guide to Avaya DMCC-SO Integrations, or the Customer Guide to Avaya DMCC-SSC Integrations.

  1. Complete all necessary physical and IP connections between the recording server(s) and the LAN.
  2. Obtain any necessary Avaya software and licensing.
  3. Complete all procedures to configure the integration for audio (Avaya DMCC-MR, DMCC-SO, or DMCC-SSC).
  4. Create a Windows user account for NICE Uptivity to use. This account can be either a local account on the AACC server or an Active Directory user account, but it must have administrator-level privileges on the AACC server. The preferred username for this account is CallRecordUser.
  5. On the AACC server, configure the Communication Control Toolkit to support the integration. See Configure the Communication Control Toolkit (CCT).
  6. On the AACC server, configure the NICE Uptivity user account to support the integration and assign the agents to be recorded to that user. See Configure the NICE Uptivity User in AACC.
  7. Provide the following information to the NICE Uptivity installation team:
    • IP address for the AACC server
    • Communication port for the AACC server (the default is 29373)
    • Avaya domain for AACC
    • Username for the NICE Uptivity user account
    • Password for the NICE Uptivity user account

See Also