Configure the NICE Uptivity User in AACC

Configure the NICE Uptivity user in Avaya Aura Contact Center so that AACC can provide CTI events for the agent.

For more information, see Avaya Aura Contact Center Integration Overview.

This information is provided for your reference only. You should always use the appropriate manufacturer and developer manuals and guides to install and configure Avaya components.

  1. Log in to AACC Manager with an appropriately-permissioned account.
  2. Click Configuration.
  3. Expand the <Server Name>-CCT node for the AACC server used in this integration.
  4. Click CCT Administration and then click Launch CCT Console.
  5. Click Users and then double-click the NICE Uptivity user account.
  6. In the User Details section, verify that the information for the NICE Uptivity user account is correct.
  7. In the Agent Assignments section, move the agents to be recorded from the Agents Available column to the Agents Mapped column (in the image above, only agent 4000 will be recorded).

See Also