Customer Administration Tasks

The Avaya Aura Contact Center (AACC) server hosts the software that provides agent-related CTI events.

For more information, see Avaya Aura Contact Center Integration Overview

During the regular operation of your NICE Uptivity system, there are no specific tasks your administrator needs to perform in regard to the AACC integration. However, new agents must be assigned to the NICE Uptivity user account on the AACC server or they will not be recorded (see Configure the NICE Uptivity User in AACC).

For tasks specific to your audio source integration, refer to the appropriate guide: the Customer Guide to Avaya DMCC-MR Integrations, the Customer Guide to Avaya DMCC-SO Integrations, or the Customer Guide to Avaya DMCC-SSC Integrations.

See Also