Uptivity Management Overview

Most administration tasks are performed in the NICE Uptivity Web Portal, which you can access using a web browser on your PC. See PC Requirements for the currently supported browser versions.

Your Uptivity installation team will provide you with a web address for the portal. If your system topology calls for multiple web portals, each has a unique hostname and IP address.

For security reasons, the NICE Uptivity Web Portal will automatically log you out after a defined period of time.

Your team will provide you with the username and password for an account with administrator-level privileges. You should change your password from the default as soon as possible. If your system is configured to use AD authentication, this application-level account will not be available to you. The NICE Uptivity Web Portal must be configured to allow either database or hybrid mode authentication for application-level accounts to be used.

Uptivity operates in one of these models:

  • Premises — In this model, all components of the Uptivity system are located at your sites, and your ACD/PBX is provided by a third-party vendor (such as Avaya, Cisco, or ShoreTel). This is the deployment model covered in this help site.
  • Hosted — in this model, all components of your system (except screen recording, if applicable) are located in the cloud, and your ACD/PBX is inContact.

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