NICE Uptivity Web Portal Overview
The NICE Uptivity Web Portal is the primary user interface for NICE Uptivity. The tabs you see across the top of the portal may vary depending on your security permissions and the NICE Uptivity modules purchased and used by your organization.
Your system administrator should provide you with the necessary information to log into the NICE Uptivity Web Portal:
- User Name
- Initial password
- For Premises systems, the login mode (your system may be set up to use your Windows network account or an Uptivity account)
- URL or link to the NICE Uptivity Web Portal
NICE Uptivity allows multiple simultaneous logins from the same account. If you log in on multiple computers or browsers and then log out on only one, Uptivity removes you from the list of logged-in users, even if you remain logged in on another computer or in another browser. The impact of this behavior on system audit reports is explained in the NICE Uptivity Reporting Manual.
For security reasons, Uptivity does not support saving either your username or password within your web browser. However, you can have Uptivity remember your username so you don't have to type it each time you login.
If your login fails, you will be presented with the following error: "An invalid username or password was used."
To attempt another login, you should:
- Verify that Caps Lock is not on.
- Verify that you have the correct username, password, and login mode.
If you fail to log in after three or more attempts, you may be locked out of the system and have to contact the system administrator. Instead, after two login failures, use the Forgot Password feature if your organization allows this.
After a period of inactivity defined by your system administrator, NICE Uptivity warns you that a timeout is imminent and asks if you want to continue working. If you do not respond to the message, the system logs you out and displays the login page.