Logging and Alerts Overview

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NICE Uptivity can be configured to notify you when issues require your attention. Issues are logged according to severity, and you can choose the level at which notifications are sent.

For the most part, these settings are configured during initial installation and should only be changed by or under the supervision of Uptivity Support. However, it's important for you to understand the various logging levels and alerts so you can effectively manage issues that may arise with your system.

Application Logs and Alerts

The Uptivity Logger service manages error logging and notifications. In multi- server Uptivity systems, the Logger service is installed on each server. The actual name of the service is CallCopy Logger.

The Logger can generate both audible alerts and email notifications. You can set up email subscriptions that send alerts to specific people based on the logging level. For example, you can configure critical and emergency alerts to go to one person or group, and license or archive alerts to go to a different person or group. For additional information, see Understanding Uptivity Error Messages.

The Logger also creates files which can be used to see errors, events, and other information associated with different Uptivity services. These log files are used by Uptivity Support in troubleshooting issues. Some logging information forms the basis of audit reports available through ad hoc reporting.

During installation, your Uptivity team configures which events are logged, and how long log files are retained, based on best practices. Be sure to consider available disk space if you decide to change these settings.

Disk Space Notifications

Disk space notifications are a special type of alert that can be used to monitor free space on any local or mapped network drives the Archiver service can access. Archiver manages disk usage for original recordings, archives, and SQL databases.

If a specified drive drops below the notification threshold, Archiver can send a message to any email addresses that have the Disk Alert notice type selected.

SNMP Alerts

Uptivity can send SNMP traps when a log message is generated. SNMP trapping requires use of a Management Information Base (MIB) file that can be loaded in a third-party SNMP management application to define trap types.

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