Edit Email Alerts

Required Permission: Allow System Configuration

inContact Workforce Optimization allows you to configure logging levels and alerts so you can manage the application more effectively. This feature is typically used only in Premises systems.

This topic explains how to edit email alerts.

For more information, see Logging & Alerts Overview.

  1. In the inContact WFO Web Portal, click AdministrationSystem SettingsNotifications.
  2. Adjust Email Settings if needed.
  3. To change an Email Address, clear the existing address and type the new address of the individual or group who should receive the email alerts.
  4. To change the alerts sent to this address, select or clear the appropriate checkboxes.
  5. Optional: Repeat steps 4 and 5 to edit additional email alert subscriptions.
  6. Click Save.

See Also