Widget Details: News

The News widget allows administrative users to quickly push one-line information to group(s) of agents and other users.

For more information, see inContact Workforce Optimization Widgets Overview.

Widget Settings

You can filter the display by inContact Group and, if your Premises deployment includes inContact Workforce Management v1, by labor unit. Only groups and labor units to which you have access are available. You can also filter by keyword and date range.

Filter settings do not stay in effect after you have logged out of the inContact WFO Web Portal or moved to another page.

Widget Display

Each News posting displays this information in this order:

Text
Displays the content of the posting. Users with permission to post news items will see an Edit link next to the text of the post.
Date
Displays the date the content was posted in the format MM/DD/YYYY.
Time
Displays the time the content was posted in the format HH:MM AM or HH:MM PM.
Name
Displays the first and last name of the user who posted the content.

When the News widget loads, the widget displays the 10 most recent news postings. When you select filter criteria, the widget displays all postings that were ever posted that meet the search criteria.

Related Tasks