Widget Details: Live Snapshot

Widget Settings

You can name each instance of the widget with a Subtitle relevant to the data it displays. The name can be no more than 100 characters, including spaces and punctuation.

You can filter the display by labor unit. Only the labor units to which you have access will be available in the widget. Filter settings stay in effect after you have logged out of the inContact WFO Web Portal or moved to another page.

Widget Display

Call Info

Queued
Displays the number of calls waiting to be answered as reported by your ACD/PBX.
Active
Displays the number of calls currently being handled as reported by your ACD/PBX.

Service Levels

Live
Displays the current service level.
Today
Displays the current day's average service level.
Goal
Displays the service level configured in inContact Workforce Management v1.

Staff Info

This section of the widget displays the number of agents currently in each state. The agent states in the display vary depending on your configuration.

Related Tasks