Widget Details: Achievement

Information displayed on Achievement widget tabs does not include achievements awarded to an inContact Group that the widget was filtered to exclude, nor does it include achievements with expired points.

Widget Settings

You can filter the information displayed on the Achievement widget based on specific inContact Groups. If you belong to more than one inContact Group, the widget display can be restricted to show achievements and points received only for the specified groups. This filter setting stays in effect only until you log out of inContact WFO or move to another page.

My Achievements Tab

The My Achievements tab displays a list of your achievements.

Total Points
Displays the total number of points awarded for achievements included on this tab.
Award
Displays the date the individual achievement was awarded.
Expiration
Displays the date the points for the achievement will expire. If this achievement was not set up to expire, this field displays None.
Points
Displays the number of points awarded for the individual achievement.

New Achievements Tab

The New Achievements tab displays the last 10 achievements awarded to any agent.

Icon
Displays the icon set up to be displayed with this achievement type.
Name
Displays the name of the achievement type.
Recipient
Displays the name of the agent who received the achievement.
Points
Displays the number of points awarded for the achievement.
Awarded Date
Displays the date the achievement was awarded.
Expiration Date
Displays the date the points for the achievement will expire. If this achievement was not set up to expire, this field is blank.

Leaderboard Tab

The Leaderboard tab displays the top agents (up to 20) with the highest number of awarded points.

Rank
Displays the number ranking for the agent (1 to 20).
Name
Displays the name of the agent.
Group
Displays the name of the inContact Group to which the agent belongs. If the agent belongs to more than one group, the group that is first alphabetically is listed. If the widget has been filtered to restrict a group, that group does not appear.
Points
Displays the total number of points awarded to the agent. This total does not include expired points.

Available Achievements Tab

The Available Achievements tab displays a list of all achievements that are currently available. This list includes any achievement that has not reached its end date and which you, or an inContact Group to which you belong, are eligible to receive.

Icon
Displays the icon set up to be displayed with this achievement type.
Name
Displays the name of the achievement type.
Points
Displays the number of points received when this achievement type is awarded.
Start Date
Displays the first date this achievement type can be awarded.
End Date
Displays the last date this achievement type can be awarded.

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