Page Details: Schedule Query
Overview
The Schedule Query page enables you to search for specific recording schedules and view a list of all active schedules in your inContact WFO system. Schedules are collections of business rules that govern recordings in inContact WFO.
For more information, see Recording Schedules Overview.
Basic Information
You can double-click any schedule in the list to see more information about it.
- Schedule Owners
- Displays a list of all users who have ever created a schedule. If you select a user who does not have any active schedules, no results are returned.
- Schedule Owners Listed
- Allows you to limit the list of displayed schedules by schedule owner.
Schedule Information
- Actions
- Allows you to edit, copy, or delete schedules from the schedule list.
- ID
- Displays the unique internal identifier assigned to the schedule by inContact WFO.
- Name
- Displays the user-defined name assigned to the schedule when it was created.
- Description
- Displays a description of the schedule if one was included when the schedule was created.
- Complete
- If a schedule was created to run for a limited time period, this field displays a percentage of completion based on comparing the schedule's start date, end date, and the current date. If a schedule was created to record a specified number of calls, this field displays the percentage of recordings completed. If neither of these situations applies, the field displays N/A.
- Created
- Displays the date the schedule was first saved in the system.
- Owner
- Displays the name of the user who created the schedule as last name, first name.