Edit Roles

Required Permission — Allow User Administration

Roles are collections of permissions that determine what users can do in inContact Workforce Optimization.

This topic explains how to edit a role.

For more information, see Roles and Permissions Overview.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsRoles.
  2. Double-click the name of a role.
  3. Make any changes to the selected permissions.
  4. Add or remove any associated inContact Groups.
  5. Add or remove any associated ACD Groups.
  6. Add or remove any associated ACD Gates.
  7. Click Save.

See Also