Create Timed Recording Schedules

Schedules are collections of business rules that govern recordings in inContact WFO.

This topic explains how to create a timed schedule for recording agent desktops when there are no associated call events. This is a separately-licensed feature.

For more information, see Recording Schedules Overview.

In Premises deployments, recording schedules require you to set an archive action. Therefore, you should create archive actions before schedules. See Create Archive Actions.

  1. In the inContact WFO Web Portal, click AdministrationSchedulingTimed Schedules.
  2. Click New Schedule.
  3. Complete the fields and schedule parameters as needed.
  4. Click Save.

See Also