Recording Playback Overview
Playing recordings in inContact WFO is done from within the inContact WFO Web Portal.
The Web Player launches when you take action to play a recording from the Call List. You can launch the player in the same browser window or in a new window.
The Web Player can include up to three panes:
- Playback Details Pane
- Layer Details Pane
- Screen Capture Pane (if the organization inContact Screen Recording)
You can customize the playback experience using settings that control how the Web Player operates.
Permissions may limit the recordings you can play. For example, agents may have access to only their own recorded interactions, and supervisors may have access to only their team's recordings. If you need to access a specific recording, and are unable to do so, see your inContact WFO administrator.
Related Themes
Related Tasks
Related References