Play Recordings

The inContact WFO Web Portal provides access to recordings made by inContact WFO. This topic explains how to play a recorded interaction.

For more information, see Recording Playback Overview.

  1. In the inContact WFO Web Portal, click Interactions List Call List .
  2. Locate the call record, right-click, and select Play from the pop-up menu.

    Click the Play icon to the left of the Record ID. The next two steps are not needed as the recording will open in the same browser window and will include audio and video if available.

  3. Select whether to play the call In Current Window or In New Window.

    To play recordings in a new window, the web browser must be configured to allow pop-up windows.

  4. If applicable, select whether to play the call With Video or Without Video.
  5. Use the controls in the Web Player interface to play the recording.

See Also