Delete Bookmarks
Required Permission:
Overview
Bookmarks allow you to add free-form text notes to a recording. They can be either external (applying to an entire recording), or internal (associated with a specific section of a recording).
This topic explains how to delete both internal and external bookmarks.
For more information, see Working with Recordings Overview.
Images in this topic are taken from Recorded Interactions with Web Player. If you are using Recorded Interactions with HTML5 Interaction Player, things may look a little different but the steps remain the same.
You can only delete bookmarks that you created.
- Click WFO Call RecordingRecorded Interactions.
- Locate the recording, right-click, and select Play from the pop-up menu.
AlternativeClick the Play icon to the left of the Record ID.
- Locate the bookmark in the Layer Details pane and click the expand icon next to it.
- Click Delete and then click Yes.
See Also
- Finding Recordings Overview — for more information on locating specific recorded interactions
- Web Player — for more information on the Web Player interface
- HTML5 Interaction Player — for more information on the HTML5 Interaction Player interface