Recorded Interactions with HTML5 Interaction Player Settings
inContact WFO is configured to use either the Web Player or the HTML5 Interaction Player. Both players are launched from the Recorded Interactions page. If you are unsure which player is used in your system, ask your inContact WFO administrator.
The Recorded Interactions with HTML5 Interaction Player page allows you to search for and work with recorded interactions in inContact WFO. You can play recordings by launching the HTML5 Interaction Player from this page.
This topic explains settings you can configure on the Recorded Interactions with HTML5 Interaction Player page to customize your experience.
For more information, see Recording Playback Overview
Columns Table
For each column listed in the table, you can select or clear the checkboxes in the Visible column to specify whether those fields should appear on the Recorded Interactions with HTML5 Interaction Player page. inContact WFO reorders the list after each change so that the selected fields are always listed first. For an explanation of these fields, see Recorded Interactions with HTML5 Interaction Player.
HTML5 Interaction Player Settings
- Play Video Automatically
- When you play a recording with an associated screen recording, inContact WFO allows you to choose whether to play the video. If you want to play associated screen recordings by default, select this setting.
- Always Play Calls in New Window
- When you play a recording, inContact WFO allows you to choose whether to open a new browser window for playback. If you want to play recordings in a new window by default, select this setting.
- Perform Evaluation in New Window
- When you evaluate an agent from the Recorded Interactions with HTML5 Interaction Player page, inContact WFO allows you to choose whether to open a new browser window for the evaluation form. If you want to open a new window for the evaluation by default, select this setting.
- Auto Play Call Segments
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