Required security profile permissions: Security Profile Edit.
Overview
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over the specified components.
For more information, see Security Profiles Overview.
Tours
Enables users to:
- View — View the existing tour groups in the Manage Tour Groups page and to see the Tour Groups Tour Groups link in the WFMv2 Portal menu.
- Edit — Modify and delete existing tour groups and create new ones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Shifts
Enables users to:
- View — View the existing shift templates in the Manage Shift Templates page and to see the Tour Groups Shift Templates link in the WFMv2 Portal menu.
- Edit — Modify and delete existing shift templates and create new ones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |