Required security profile permissions: Security Profile Edit.
Overview
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over the specified components.
For more information, see Security Profiles Overview.
Application Settings
Enables users to:
- View — View the application settings and to see the System New Schedule Run link in the WFMv2 Portal menu.
- Edit — Modify the application settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Fiscal Calendar
Enables users to:
- View — View the fiscal calendar settings and to see the System Fiscal Calendar link in the WFMv2 Portal menu.
- Edit — Modify the fiscal calendar settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |