Required security profile permissions: Security Profile Edit.
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over the specified components.
For more information, see Security Profiles Overview.
Schedule Runs
Enables users to:
- Create — Create new schedule runs from the New Schedule Run and Manage Schedule Run pages and to see the Scheduler New Schedule Run and Manage Schedule Runs links in the WFMv2 Portal menu.
- List Others — View the schedule runs of other users in the list on the Manage Schedule Runs page.
- View Others — View details about the schedule runs of other users.
- Edit Others — Edit the schedule runs of other users.
- Delete — Delete the schedule runs of other users.
- Copy — Copy existing schedule runs to create new ones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete | Copy |
|---|---|---|---|---|---|---|
|
Agent |
||||||
| Supervisor | ||||||
| Manager |
Schedule Profiles
Enables users to:
- Create — Create new schedule profiles on the Manage Schedule Profiles page and to see the Scheduler Scheduling Profiles link in the WFMv2 Portal menu.
- List Others — View the schedule profiles of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the schedule profiles of other users.
- Edit Others — Edit schedule profiles of other users.
- Delete — Delete schedule profiles of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
Service Profiles
Enables users to:
- Create — Create new service profiles on the Manage Service Profiles page and to see the Scheduler Service Profiles link in the WFMv2 Portal menu.
- List Others — View the service profiles of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the service profiles of other users.
- Edit Others — Edit service profiles of other users.
- Delete — Delete service profiles of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
Service Target Profiles
Enables users to:
- Create — Create new service target profiles on the Manage Service Target Profiles page and to see the Scheduler Service Target Profiles link in the WFMv2 Portal menu.
- List Others — View the service target profiles of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the service target profiles of other users.
- Edit Others — Edit service target profiles of other users.
- Delete — Delete service target profiles of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
Upload Requirements
Enables users to upload new requirements to the Upload Requirements page and to see the Scheduler Upload Requirements link in the WFMv2 Portal menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Upload |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Agent Costs Tables
Enables users to:
- Create — Create new agent costs tables on the Manage Agent Costs Tables page and to see the Scheduler Agent Costs Tables link in the WFMv2 Portal menu.
- List Others — View the agent costs tables of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the agent costs tables of other users.
- Edit Others — Edit agent costs tables of other users.
- Delete — Delete agent costs tables of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
Agent Breaks Tables
Enables users to:
- Create — Create new agent breaks tables on the Manage Agent Breaks Tables page and to see the Scheduler Agent Breaks Tables link in the WFMv2 Portal menu.
- List Others — View the agent breaks tables of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the agent breaks tables of other users.
- Edit Others — Edit agent breaks tables of other users.
- Delete — Delete agent breaks tables of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
New Agent Counts Tables
Enables users to:
- Create — Create new agent counts tables on the Manage New Agent Counts Tables page and to see the Scheduler New Agent Counts Tables link in the WFMv2 Portal menu.
- List Others — View the new agent counts tables of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the new agent counts tables of other users.
- Edit Others — Edit new agent counts tables of other users.
- Delete — Delete new agent counts tables of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |
Agent Configuration Tables
Enables users to:
- Create — Create agent configuration tables on the Manage Agent Configuration Tables page and to see the Scheduler Agent Configuration Tables link in the WFMv2 Portal menu.
- List Others — View the agent configuration tables of other users in the list on the Manage Schedule Profiles page.
- View Others — View details about the agent configuration tables of other users.
- Edit Others — Edit agent configuration tables of other users.
- Delete — Delete agent configuration tables of other users.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Create | List Others | View Others | Edit Others | Delete |
|---|---|---|---|---|---|
|
Agent |
|||||
| Supervisor | |||||
| Manager |