Required security profile permissions: Security Profile Edit.
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over operations performance reporting.
For more information, see Security Profiles Overview.
Published Packages
Enables users to:
- View — View the Manage Published Packages page and to see the Operations Published Packages link in the WFMv2 Portal menu.
- Edit — Modify your published packages.
- Edit Others — Modify published packages created by other users.
- Transfer — Transfer your published packages.
- Transfer Others — Transfer published packages created by other users.
- Make Official — Select and deselect the Official checkbox for published packages in the Manage Published Packages page.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Edit Others | Transfer | Transfer Others | Make Official |
|---|---|---|---|---|---|---|
|
Agent |
||||||
| Supervisor | ||||||
| Manager |
Manage Tags
Enables users to create new tags and manage and delete existing tags in the Manage Tags page and to see the Operations Manage Tags link in the WFMv2 Portal menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Schedules
Enables users to upload new schedules on the Upload Schedules page and to see the Operations Upload Schedules link in the WFMv2 Portal menu..
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Upload |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |