Required security profile permissions: Security Profile Edit.
Overview
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine the power users with the security profile have over the WFM glossary.
For more information, see Security Profiles Overview.
Glossary Terms
Enables users to:
- View — View the Manage Glossary page.
- Edit — Add new terms, and edit or delete existing glossary terms.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |