Required security profile permissions: Security Profile Edit.
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine the power users with the security profile have over .
For more information, see Security Profiles Overview.
Schedule Bidding
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Vacation Bidding
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Agents
Enables users to:
- View — View and filter the table of agents on the Manage Agents page and to see the Bidding Agents link in the WFMv2 Workstation menu.
- Edit — View and filter the table of agents on the Manage Agents page.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Segment Bidding
Enables users to manage and create new bid segment period and to see the Bidding Service Profiles link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |