Required security profile permissions: Security Profile Edit.
This tab is only available when your environment is inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over dashboards, scorecards, reports, and agent exceptions.
For more information, see Security Profiles Overview.
Dashboards
Enables users to view and edit dashboards in the Dashboard page and to view the Dashboards link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Scorecards
Enables users to view and configure the Performance and Adherence scorecards in the Scorecard page and to view the Scorecards link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Reports
Enables users to view and edit reports in the to view the Reports link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Agent Exceptions
Enables users to create, edit, and delete exceptions in the Manage Exceptions page and to view the Manage Exceptions link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |