Security Profile Reports Tab: Surveys Permissions

Required security profile permissions: Security Profile Edit.

Customer Loyalty Report

Enables users to run the Customer Loyalty report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Satisfaction Performance Report

Enables users to run the Satisfaction Performance report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

CSR Performance Report

Enables users to run the CSR Performance report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Survey Report

Enables users to run the Survey report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Supervisor CSR Report Card

Enables users to view the Supervisor CSR Report Card.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Customer Comments Report

Enables users to run the Customer Comments report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

General Health Report

Enables users to run the General Health report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Ranking Report

Enables users to run the Ranking report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Satisfaction Distribution Floor Report

Enables users to run the Satisfaction Distribution Floor report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Interactive Queue Report

Enables users to run the Interactive Queue report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Supervisor Comparison Report

Enables users to run the Supervisor Comparison report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Agent CSR Report Card

Enables users to view the Agent CSR Report Card.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile	View
Agent
Supervisor
Manager

Related Tasks

• Create/Edit a Security Profile