Required security profile permissions: Security Profile Edit.
When you create a new security profile, or modify an existing one, you can determine the reports users with the security profile can run. This topic details the reports you can enable in the Quality Management section of the Reports modal. These features are not associated with iWFO.
For more information, see Security Profiles Overview.
Group
Enables users to run all reports in the Quality Management section of the Reports modal.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Agent View | Supervisor View |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Individual
Performance
Enables users to run the
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Agent View | Supervisor View |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.