Required security profile permissions: Security Profile Edit.
When you create a new security profile, or modify an existing one, you can determine the reports users with the security profile can run. This topic details the reports you can enable in the inTouch Custom section of the Reports modal.
For more information, see Security Profiles Overview.
Group
Enables users to run all reports in the inTouch Custom section of the Reports modal.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Individual
Agent Statistics Report
Enables users to run the inTouch Agent Statistics report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Summary by Agent Report
Enables users to run the inTouch Agent Summary by Agent report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Summary by Day Report
Enables users to run the inTouch Agent Summary by Day report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Summary by Week Report
Enables users to run the inTouch Agent Summary by Week report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Summary by Month Report
Enables users to run the inTouch Agent Summary by Month report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Timecard Report
Enables users to run the inTouch Agent Timecard report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Unavailable by Week Report
Enables users to run the inTouch Agent Unavailable by Week report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Agent Unavailable Time Report
Enables users to run the inTouch Agent Unavailable Time report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Campaign Summary by Campaign Report
Enables users to run the inTouch Campaign Summary by Campaign report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Campaign Summary by Month Report
Enables users to run the inTouch Campaign Summary by Month report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Campaign Summary by Skill Report
Enables users to run the inTouch Campaign Summary by Skill report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Campaign Summary by Week Report
Enables users to run the inTouch Campaign Summary by Week report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Contact Statistics Report
Enables users to run the inTouch Contact Statistics report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Dialer Agent Project Summary Report
Enables users to run the inTouch Dialer Agent Project Summary report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Dialer Project Summary Report
Enables users to run the inTouch Dialer Project Summary report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
List Agents Reports
Enables users to run the inTouch List Agents reports.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
List Agent and Skill Proficiency Report
Enables users to run the inTouch List Agent and Skill Proficiency report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
List campaign and Skills Report
Enables users to run the inTouch List Campaign and Skills report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
List Configured Stations Report
Enables users to run the inTouch List Configured Stations report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
List Points of Contact by Media Report
Enables users to run the inTouch List Points of Contact by Media report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
List Teams and Outstates Report
Enables users to run the inTouch List Teams and Outstates report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.
Port Utilization Report
Enables users to run the inTouch Port Utilization report.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.