Required security profile permissions: Security Profile Edit.
The Global Account section of the security profile Permissions modal enables you to give users with the security profile power to see or modify the business unit, or even to create others.
For more information, see Security Profiles Overview.
API Applications
Enables users to view, edit, create, or deactivate
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
External Business Unit
Enables users to view and edit the business unit. This includes basic business unit, usage, web services, and federated identity settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Business Unit Custom Fields
Enables users to view and edit the names of the custom fields in the user profile. They must do so in the Custom Fields tab in the business unit, so you must also give users External Business Unit permissions to enable custom fields.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Business Unit Web Services
Enables users to view, edit, create, or deactivate web services. You must also give users External Business Unit permissions to enable custom fields.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Business Unit Parent Company
Enables users to view all child business units under the business unit.
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Business Unit Acceptable File Extensions
Enables users to view, edit, create, or delete acceptable file extensions for the business unit. You must also give users External Business Unit permissions to enable Acceptable File Extensions.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Delete |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Agent Patterns
Enables users to view, edit, create, or delete agent patterns. Agent patterns handles custom dialing actions, like appending a "1" to the beginning of all dialed calls so the agent does not have to dial it manually each time.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Delete |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Impersonate Agent
Enables users to act as another agent within Central, or enter super user mode. It enables a user to start or join the session of any other agent the user can manage, making the user subject to the security profile and restrict data permissions that agent has.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Business Unit Time Zones
Enables users to view or edit the allowed
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Business Unit Integration/Support User
Enables users to view any inContact support users you have in your system for setup or troubleshooting.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
SMS Registrations
Enables users to view
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |