List

Retrieves a directory listing from the file server.

Dependencies

The file gets copied to the file server from the media server. The larger the file, the longer you will need to wait for the file. To avoid problems, use a Wait action to give the script a few seconds to find and transfer the file.

Supported Script Types

The icon for a Generic script type - a rectangle with < and > symbols inside it.

The icon for the Email script type - a large @ symbol in a diamond.

The icon for the Chat script type - a chat bubble with an ellipsis inside (...), in a diamond shape.

The icon for the Phone script type - an old-style phone handset with curved lines indicating sound coming out of it.

The icon for the Voicemail script type - a symbol that looks like a cassette tape - two circles sitting on a horizontal line.

The icon for the Work Item script type-a piece of paper with one corner folded down and a bullet list on it.

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.

The icon for the Digital script type - a computer monitor with a smartphone next to it.

Generic

 Email Chat Phone Voicemail Work Item SMS Digital

Input Properties

These properties define data that the action uses when executing.

Property

Description
FilePath The file path and file pattern to list. It supports variables and wild cards. Asterisk (*) matches zero or more characters of any kind at that position. Question (?) matches exactly one character of any kind at that position. By default, *.* For example, MailLog\*.eml would return all .eml files in the MailLog folder.
ResultVar The variable name that is created and holds returned information. For example, if the contact enters their account number as 123456, then the variable holds 123456.
CountVar The name of the variable to contain the number of files listed. By default, COUNT.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition

Description

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.

OnError

Path taken when the action fails to execute properly. For example, when there is an unexpected problem such as poor connectivity, syntax errors, and so on. The _ERR variable, with a single underscore character, should be populated with a condensed explanation of the problem.