Use the voicemail channel
Various voice and digital communication mediums that facilitate customer interactions in a contact center. in MAX to receive inbound voicemails. The voicemail workspace lets you perform all usual call functions on an active voicemail.
Transfer Voicemails
- In the voicemail workspace, click Launch, then Transfer.
The voicemail does not need to be paused or stopped before transferring, but it cannot be transferred while on hold.
- Type the name of the agent, team, or skill you want to transfer the chat to, or use the address book to drill down to a specific entry.
- Hover over the address book entry and click Transfer. The voicemail is immediately transferred to that location and is removed from your interface.