Manage Personal Connection Skills

Create a Personal Connection Schedule

Required permissions: Skills Edit

1. Click the app selector and select ACD.

2. Go to Contact Settings > ACD Skills.

3. Click the PCskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge you want to edit.

4. Click Parameters.

5. Click Configure or Edit for the Schedule parameters.

6. Select the Schedule Running of this Outbound Skill checkbox.

7. Select the Do Not Run checkbox for any days you don't want the skill to run automatically.

8. For all the days you want the skill to run automatically, select the Start and End time. The time is based on the time zone configured for your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment.

9. Click Done.

Flush the Queue

Required permissions: Outbound Strategy Manager Edit

You can flush the queue when you add a new filter to the calling list if you select Flush queue immediately from the Apply Options drop-down. You can also manually flush and rebuild the queue at any time from skill control.

1. Click the app selector and select ACD.

2. Go to Outbound > Skill Control.

3. Click the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge you want to edit to open it.

4. If the skill is not already running, click Start.

5. Click Refresh Queue.