This page outlines requirements for ports, service accounts, and antivirus software. See Server Requirements or PC Requirements for that relevant information.
Server Roles and Ports
The following tables list ports used by various services in NICE Uptivity based on what server they are likely to be on in your environment. Some ports are used by more than one service (for example, any service that communicates with SQL uses TCP port 1433).
Depending on the system design created by your Uptivity Sales Engineer, these ports may need to be opened on system server(s) and network firewalls (referred to as Server Ports in the tables) to allow communication between Uptivity modules and services.
Depending on the applications used in your implementation, these ports may need to be opened on user workstations and network firewalls (referred to as PC Ports in the tables) to allow communication between system server(s) and end users.
For information on enhanced security features in Uptivity,
Talk to your Uptivity installation team if you need to make adjustments due to port conflicts.
All Servers
Services that are on all servers in an environment.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
| Comet Daemon | 6505 | 6505 |
Server: TCP / Inbound; TCP / Outbound PC: TCP / Inbound & Outbound |
Server: Listens for service status from client loaders and Web Server; client loader status messages to master. PC: Allows administrator access to Service Manager from client systems and receives messages from CometDaemon. |
| 1433 | x | TCP / Outbound | SQL Connection | |
| Logger Service | 5638 | x | TCP / Inbound | Log message listener |
| 162 | x | UDP / Outbound | SNMP Management messages | |
| 25 | x | TCP / Outbound | SMTP messages | |
| 1433 | x | TCP / Outbound | SQL Connection | |
| Service Manager | 1024 | 6505 |
Server: TCP / Inbound PC: TCP / Inbound & Outbound |
Server: Listens for authorization from the NICE Uptivity Web Portal. PC: Allows administrator access to Service Manager from client systems and receives messages from CometDaemon. |
Admin Server
Services specific to the primary Admin server.
You only need to set up the ports that are relevant to the services in your specific configuration. If you have questions about what services you have, contact your Uptivity representative or refer to your design document.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
| APA Real Time Client / Server | 1911 | x | HTTP / RTServer to RTClient | Application Server (secured); Used with version 6.3 and above. |
| 1912 | x | HTTPS / RTServer to RTClient | Application Server (secured); Used with version 6.3 and above. | |
| 1414 | x | TCP / RTServer to RTClient | MQ; Used for RA Robot to Server. | |
| 1212 | x | TCP over SSL / RTServer to RTClient | MQ; Used for RA Robot to Server. | |
| 3691 | x | HTTP / RTServer to RTClient | Used for SVN. | |
| 3692 | x | HTTPS / RTServer to RTClient | Used for SVN (secured). | |
| 18183 | x | HTTP / RTServer to RTClient | Web Service Proxy; used when APA consumes third part web service via the RT Server. | |
| API Server | 5620 | x | TCP / Inbound | Listener for connections and commands from internal (CTI Core The software component that provides the PBX/ACD integration and makes call recording decisions based on customer-defined recording schedules., On-Demand Allows authorized users to control recording of their interactions and screen activity, start and stop blackouts, and add information to the database call record., etc.) and third-party clients (default) |
| 5621 | x | TCP / Inbound | Listener for event notifications (such as call started, call stopped, and so forth) from internal (CTI Core, On-Demand, etc.) and third-party clients (default) | |
| 2012 | x | TCP / Inbound | Listener HTTP API An acronym for Application Program Interface. An API facilitates interaction between software components and specifies how they should interact. Interface |
|
| 1433 | x | TCP / Outbound | SQL Connection | |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR Rabbit MQ Connection |
|
| Archiver | 445 | x | TCP / Outbound | CIFS file operations |
| 1433 | x | TCP / Outbound | SQL Connection | |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR Rabbit MQ Connection |
|
| CC_Analytics Manager | 1433 | x | TCP / Outbound | SQL Connection |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR Rabbit MQ Connection |
|
| CC_Analytics Manager (with CXoneInteraction Analytics) | x | x | HTTPS | Accomplishes HTTPS communication. |
|
CXone Avaya CMS WFM Data Collector* |
??? | x | ??? | Integration-specific port usage. See the documentation from your telephony provider for ports they require. |
|
CXone Cisco UCCE WFM Data Collector* |
??? | x | ??? | Integration-specific port usage. See the documentation from your telephony provider for ports they require. |
| CXone Cisco UCCX WFM Data Collector* | ??? | x | ??? | Integration-specific port usage. See the documentation from your telephony provider for ports they require. |
| CXone Media Bridge** | 1433 | x | TCP / Outbound | SQL Connection |
| 5650 | x | TCP / Inbound/ Outbound | Connection to Web Socket Server | |
| 9998 | x | TCP / Outbound | Connection to nsproxy service on CX Media Bridge INI file. Should match the nsProxyServicePort value. | |
| CXone SQL Data Adapter** | 1433 | x | TCP / Outbound | SQL and HTTPS connection |
| InfoBroker | 50817 | x | TCP / Inbound | Used to communicate with Cores andScreen Capture Server |
| 2020 | x | TCP / Outbound | Used for Live Monitor of video | |
| Legacy Desktop Analytics (Fusion) Client | x | 5620 | TCP / Outbound | Fusion client API connection for sending function calls |
| Legacy Desktop Analytics (Fusion) Script Server | 5634 | x | TCP / Inbound | Listens for connections from Fusion clients |
| NICE Uptivity On-Demand | 2007 | x | TCP / Inbound | Listener for connections from NICE Uptivity On-Demand Clients |
| 5620 | x | TCP / Outbound |
Connection to API Service for recording control and event messages |
|
| 1433 | x | TCP / Outbound | SQL Connection | |
| NICE Uptivity On-Demand Client | x | 2007 | TCP / Outbound |
Connection to On-Demand Server for recording control and event status messages |
| Post Interaction Manager (PIM) | 1433 | x | TCP / Outbound | SQL Connection |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR RabbitMQ Connection |
|
| Report Scheduler | 1433 | x | TCP / Outbound | SQL Connection |
|
Service Bus (RabbitMQ) |
4369 | x | TCP / Inbound |
Erlang Port Mapping Daemon (EPMD), a peer discovery service used by RabbitMQ nodes and CLI tools. |
|
5671 OR 5672 |
x | TCP / Inbound |
5671: Used by AMQP 0-9-1 and 1.0 clients with TLS. 5672: Used by AMQP 0-9-1 and 1.0 clients without TLS. |
|
| 15672 | x | TCP / Inbound |
HTTP API clients, RabbitMQ management UI, and the rabbitmqadmin command line tool. |
|
| 25672 | x | TCP / Inbound |
Used for inter-node and CLI tools communication (Erlang distribution server port) and is allocated from a dynamic range (limited to a single port by default, computed as AMQP port + 20000). Unless external connections on these ports are really necessary (e.g. the cluster uses federation or CLI tools are used on machines outside the subnet), these ports should not be publicly exposed. |
|
| 35672 - 35682 | x | TCP / Inbound |
Used by CLI tools (Erlang distribution client ports) for communication with nodes and is allocated from a dynamic range (computed as server distribution port + 10000 through server distribution port + 10010). |
|
| SQL Data Adapter | 1433 | x | TCP / Outbound | SQL Connection |
| ??? | x | TCP / Variable |
Integration-specific port usage. See the documentation from your telephony provider for ports they require. |
|
| State Sourcing | 1433 | x | TCP / Outbound | SQL Connection |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR RabbitMQ Connection |
|
| Performance Management | 20010 | x | HTTP / Inbound | Required only for the Ticker feature. Used by the Metrics Access service to process requests from Ticker clients for data. These port numbers are configurable but these are the defaults and they are rarely changed. |
| 30010 | x | HTTPS / Inbound | Required only for the Ticker feature. Used by the Metrics Access service to process requests from Ticker clients for data. These port numbers are configurable but these are the defaults and they are rarely changed. | |
| Web Socket Server | 5650 | 5650 | TCP / Inbound |
Media Player operations; Connection for HTML5 playback from the WebSocket Server. This value must match the HTML5CallListServerPort value in the web.config file. |
| 5630 | x | TCP / Inbound |
Used for Live Monitor |
|
| 2020 | x | TCP / Inbound | Used for Live Monitor of video | |
| Transcoder 2 | 445 | x | TCP / Outbound | CIFS file operations |
| 1433 | x | TCP / Outbound | SQL Connection | |
|
5671 OR 5672 |
x | TCP / Outbound |
Rabbit MQ Connection with TLS OR Rabbit MQ Connection |
|
| Web Portal | 80 | x | TCP / Inbound |
HTTP services for NICE Uptivity Web Portal (default). If web-based NICE Uptivity On-Demand is also used, an additional port will be required for its Web Portal (for example, 8080). |
| 443 | x | TCP / Inbound |
HTTPS services for NICE Uptivity Web Portal (default). If web-based NICE Uptivity On-Demand is also used, an additional port will be required for its Web Portal (for example, 8080). |
|
|
2020 5650 |
x | TCP / Outbound | Connection to the Web Socket Server | |
| 6505 | x | TCP / Outbound | Connection to Comet Daemon | |
| 1433 | x | TCP / Outbound | Connection to the database | |
| 2012 | x | TCP / Outbound | Connection to the API for Uptivity Speech Analytics or for exporting a call |
* - Only needed if your configuration uses WFM Pro
** - Only needed if your configuration uses CXone WFO.
Audio Core Server
Services specific to the Audio Core server.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
| CTI Core |
5685 |
x |
TCP / Inbound |
Inter-core communication |
|
5685 |
x |
TCP / Outbound |
Inter-core communication |
|
|
445 |
x |
TCP / Outbound |
CIFS file operations |
|
|
6620 |
x |
TCP / Inbound |
API control message listener |
|
|
1433 |
x |
TCP / Outbound |
SQL Connection |
|
|
5671 OR 5672 |
x | TCP / Outbound |
Rabbit MQ Connection with TLS OR Rabbit MQ Connection |
|
|
2013 |
x |
HTTP / Inbound |
Info Broker Listen Port |
|
|
??? |
x |
??? |
Integration-specific port usage. See the documentation from your telephony provider for ports they require. | |
|
Transcoder; Transcoder 2 |
445 | x | TCP / Outbound | CIFS file operations |
| 1433 | x | TCP / Outbound | SQL Connection | |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR RabbitMQ Connection |
Video Core Server
Services specific to the Video Core server.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
| Screen Capture Client | x | 5633 | TCP / Outbound |
Connection to On-Demand Server for recording control and event status messages |
| 5630 | x | TCP / Outbound | Used for Live Monitor of video | |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR RabbitMQ Connection |
|
| Screen Capture API (SCAPI) | x | 3113 | HTTP / Outbound | Connection from client to server for transfer of JPEG files and metadata. Used for video capture. |
| Screen Recording | 5633 | x | TCP / Inbound |
Listener for Screen Recording (SR) Client connections |
| 445 | x | TCP / Outbound |
CIFS file operations |
|
| 1433 | x | TCP / Outbound |
SQL Connection |
|
| 2014 | x | TCP / Inbound |
HTTP Listener |
|
| 3113 | x | HTTP/Inbound | Listener for Screen Recording (SR) Client connections and screen recording files | |
| Transcoder 2 | 445 | x | TCP / Outbound | CIFS file operations |
| 1433 | x | TCP / Outbound | SQL Connection | |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR RabbitMQ Connection |
Uptivity Speech Analytics Server
Services specific to the Uptivity Speech Analytics server. For ports information about CXone Interaction Analytics, refer to the CXone help.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
| Speech Analytics | 25002 | x | TCP / Inbound |
Listens on the NICE Uptivity Speech Analytics server for connections from the Uptivity server. Used for internal communication between Nexidia services. For information on other ports required for Nexidia, refer to your Nexidia documentation. |
| 1433 | x | TCP / Outbound | SQL Connection |
Historical Transcoding Server
The Historical Transcoding Server is used for converting historical calls from their original file type to one that is playable in Uptivity 18.x and above. It contains the Service Bus (RabbitMQ) as well as Transcoder and Transcoder 2 exactly as they are used on their primary servers.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
|
Service Bus (RabbitMQ) |
4369 | x | TCP / Inbound |
Erlang Port Mapping Daemon (EPMD), a peer discovery service used by RabbitMQ nodes and CLI tools. |
|
5671 OR 5672 |
x | TCP / Inbound |
5671: Used by AMQP 0-9-1 and 1.0 clients with TLS. 5672: Used by AMQP 0-9-1 and 1.0 clients without TLS. |
|
| 15672 | x | TCP / Inbound |
HTTP API clients, RabbitMQ management UI, and the rabbitmqadmin command line tool. |
|
| 25672 | x | TCP / Inbound |
Used for inter-node and CLI tools communication (Erlang distribution server port) and is allocated from a dynamic range (limited to a single port by default, computed as AMQP port + 20000). Unless external connections on these ports are really necessary (e.g. the cluster uses federation or CLI tools are used on machines outside the subnet), these ports should not be publicly exposed. |
|
| 35672 - 35682 | x | TCP / Inbound |
Used by CLI tools (Erlang distribution client ports) for communication with nodes and is allocated from a dynamic range (computed as server distribution port + 10000 through server distribution port + 10010). |
|
|
Transcoder; Transcoder 2 |
445 | x | TCP / Outbound | CIFS file operations |
| 1433 | x | TCP / Outbound | SQL Connection | |
|
5671 OR 5672 |
x | TCP / Outbound |
RabbitMQ Connection with TLS OR RabbitMQ Connection |
Survey Server
Services specific to the Survey server.
|
Service |
Server Ports |
PC Ports |
Transport / Direction |
Description |
|---|---|---|---|---|
| NICE Uptivity Survey | 5060 | x | UDP & TCP / Inbound |
SIP trunk listener from customer PBX. The CTI Core module also uses port 5060. If Survey and Core are on the same server, Survey must be configured to use a different port. |
Service Accounts
If your system topology includes multiple servers, a service account is required. This service account is typically a domain account that is used to run services and to share storage locations, facilitating cross-server communications. In practice, the disk locations where recorded voice files, screen files, or both, are to be stored is shared explicitly with the service account and the call recording and playback services are set to run using that account, allowing for read/write access to those locations.
The same service account can be used to run Uptivity reports using (SQL Server Reporting Services) in a multi-server environment. The account must have permission to access the server hosting the database that the SSRS reports use, as well as the server that hosts the SSRS reports (the .rdl files), if different.
The only permissions that the service account needs are those necessary to accomplish these tasks.
Antivirus Software
Antivirus exclusions should be configured in any system where antivirus scanning is installed. The guidelines below are provided to assist with ensuring the reliability and performance of your Uptivity system, while still providing for a secure environment. A lack of exclusions can cause system performance issues and possibly contribute to service outages.
These guidelines apply to both memory resident and on-demand scanning.
General Considerations
These exclusion guidelines are product-specific. For applications not specifically listed, it is often necessary to determine exclusions on a case-by-case basis. This section provides guidance in this area.
Files should typically be excluded based on the following criteria:
- Locked Files — The files are permanently locked open by a legitimate server process. Examples of these are databases such as DHCP and SQL Server, as well as files such as the Windows Pagefile.
- Large Files — The files are manipulated often by a legitimate server process and are typically large in size. Examples of these are copying CD/DVD images (.iso) and Virtual Machine Files (.vhd). In addition, operations may include offline maintenance on Virtual Machine Files and Exchange Server databases.
- Temporary Files — A large number of temporary files are written to disk by a legitimate server process.
Exclusion Guidelines
The table below lists the recommended exclusions for each Uptivity service or application. Any paths or ports shown in this document are the installation defaults only. Actual paths or ports may vary depending on configuration options set during installation.
|
Service/Application |
Process |
File, Extension, or TCP/IP Port |
Default Folder |
|---|---|---|---|
|
Logger |
cc_loggerservice.exe |
*.log |
C:\Program Files\CallCopy\Logs\ |
|
CTI Core |
cc_cticore.exe |
*.cca, *.wav, *.vox, *.vox8, *.xml |
C:\default_rec |
|
Transcoder |
cc_Transcoder.exe |
*.cca, *.vid, *.wav, *.vox, *.vox8, *.csa, *.ccp |
C:\temp\Transcoder-temp |
| Transcoder 2 | cc_transcoder_2.exe | *.cca, *.vid, *.wav, *.vox, *.vox8, *.csa, *.ccp | C:\temp\transcoder\jpg |
|
NICE Uptivity Speech Analytics |
cc_analytics.exe |
*.wav, *.idx |
|
|
Screen Capture Server |
cc_screencapserver.exe |
*.vid |
C:\temp\ |
| Screen Capture API (SCAPI) | ScreenCaptureApi.exe | *.jpeg / .jpg | C:\SCAPI |
Common File Types
Most antivirus products attempt to remove or quarantine file types that they cannot identify. The table below lists many of the common file types associated with Uptivity.
|
File Type |
Description |
|---|---|
|
.cca |
Raw recorded audio that has not yet been transcoded; typically deleted after transcoding and compressed into .wav. |
|
.ccp |
Waveform that accompanies playback in the Web Player. Does NOT contain bookmarks – those are inserted at time of playback via stored database records. Blackouts are represented in the waveform as flat segments with no audio present. |
| .jpeg / .jpg | Compressed digital image format. Used in Uptivity for NICE Uptivity Screen Recording. |
|
.wav |
Compressed audio format for playback. |
| .webm | Transcoded audiovisual format. Serves as a container that holds audio and video files in one place. Yields smaller file sizes. |
|
.xml |
Used to store call metadata or API responses to clients. |
